Returns & Refunds

Our Returns & Refunds Policy

At Snoutly, your satisfaction — and your pet's — is our top priority. If you're not completely happy with your purchase, we're here to help.

Return Eligibility

Items must be returned within 3 days of the delivery date.
Items must be unused, unwashed, and in their original packaging with all tags attached.
Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

Grooming tools and hygiene products that have been opened or used.
Personalized or custom-made items.
Items marked as final sale at the time of purchase.
Gift cards.

How to Initiate a Return

Email us at engrr.shahidkhan@gmail.com with your order number and reason for return.
Our team will respond within 2 business days with return instructions.
Ship the item back using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status.
Approved refunds are processed within 5–7 business days to your original payment method.
Please note that your bank or card issuer may take additional time to post the refund.

Exchanges

We offer exchanges for defective, damaged, or incorrect items. If you'd like a different size or color, please return the original item and place a new order.

Damaged or Defective Items

If your item arrived damaged or defective, please contact us within 7 days of delivery with photos of the issue. We'll arrange a replacement or full refund at no cost to you.