FAQs

Frequently Asked Questions

Shipping & Delivery

How long does shipping take?
We process orders within 1-2 business days. Standard shipping typically takes 5-7 business days depending on your location.

Do you ship internationally?
Yes, we ship to select countries. Shipping costs and delivery times vary by location. You'll see available options at checkout.

Returns & Refunds

What's your return policy?
We offer returns within 3 days of delivery for unused items in original packaging. Once we receive and inspect your return, refunds are processed within 5-7 business days.

How do I start a return?
Contact us at engrr.shahidkhan@gmail.com with your order number and reason for return. We'll provide you with a prepaid shipping label.

Orders & Tracking

How can I track my order?
You'll receive a tracking number via email once your order ships. You can use this to monitor delivery progress.

Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Contact us immediately if you need to make changes.

Payment Methods

What payment methods do you accept?
We accept credit cards, debit cards, and QR code payments through our secure payment gateway.

Is my payment information secure?
Yes, all transactions are encrypted and processed securely. We never store your full payment details.

Products & Orders

Are your products safe for pets?
All our products are made from pet-safe materials and meet quality standards. Check individual product pages for specific care instructions.

Do you offer bulk orders?
Yes! For bulk or wholesale inquiries, please contact us at engrr.shahidkhan@gmail.com.